Refund policy
Return & Refund Policy
Last updated: September 2026
We're confident you'll love your BLUCK product, but if it doesn't feel quite right, we're here to help.
🛍️ Unopened Returns
You have the right to withdraw from your online purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, please contact us at info@bluckeurope.com with your order number within 14 days of receiving your order.
Once you have notified us, you must return the eligible goods within 14 days. We will provide you with the appropriate return instructions and return address.
To be eligible for a return under the right of withdrawal:
- The product must remain unopened and, where supplied with a hygiene or protective seal, that seal must remain intact.
- The product should be returned with its original packaging and included accessories.
Please note:
- Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, incorrect, or we agree otherwise.
- We will refund the original standard delivery cost where required by applicable consumer law.
- If you selected a more expensive delivery option, such as Priority Shipping, any additional amount paid above our standard delivery cost is non-refundable.
- Refunds will be made to the original payment method unless otherwise expressly agreed.
🚫 Opened or Used Products
For health protection and hygiene reasons, products supplied sealed that are not suitable for return once unsealed cannot be returned under the 14-day right of withdrawal after the hygiene or protective seal has been broken.
This includes BLUCK aroma inhalers intended for oral use where the product has been unsealed after delivery.
This is in accordance with Article 16(e) of the EU Consumer Rights Directive, which provides an exception to the right of withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.
This restriction does not affect your statutory rights if a product is faulty, damaged, incorrect, or not as described.
📦 Wrong, Damaged or Faulty Items
If your order arrives damaged, you receive the wrong product, or you believe an item is faulty, please contact us at info@bluckeurope.com as soon as possible.
For damage that is visible on delivery, we recommend contacting us within 7 days where possible, as this helps us investigate the issue with the carrier.
Please include:
- Your order number
- A description of the issue
- Photos or other relevant evidence where appropriate
Depending on the circumstances and your applicable consumer rights, we will arrange an appropriate solution, which may include a replacement, repair, price reduction or refund.
Where an item is faulty, damaged or incorrect, any applicable statutory consumer rights remain unaffected by this policy.
💳 Refunds
Approved refunds will be made to the original payment method unless another method is expressly agreed with you.
Where you exercise your statutory right of withdrawal, refunds will be processed within the applicable legal timeframe. We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
📦 Return Shipping
For change-of-mind returns under the 14-day right of withdrawal, the customer is responsible for the cost of returning the product.
If a return is required because the product is faulty, damaged, incorrect or not as described, we will cover the applicable return costs in accordance with your statutory rights.
Please contact us before sending a return so that we can provide the correct return instructions and address.
ℹ️ Statutory Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection law.
Contact
If you have any questions about a return, refund or product issue, please contact us at: